If you do not already have Adobe Acrobat Reader installed, click on the Get Acrobat Reader button for instructions on how to download a free copy
It is important to YourTel that all eligible YourTel customers are able to access our Services. Accordingly, we have devised a Fair Use Policy which applies to:
usage of any YourTel Services; and
any promotions or Services which are advertised by YourTel as subject to the Fair Use Policy (“Fair Use Promotions”).
We reserve the right to vary the terms of the Fair Use Policy from time to time.
your usage of any YourTel Services is unreasonable; or
your participation in a Fair Use Promotion is excessive or unreasonable, as defined below.
It is unreasonable use of YourTel Services where Your use of any YourTel Services is reasonably considered by YourTel to be fraudulent or to adversely affect the YourTel Network or other YourTel customers’ use of or access to a YourTel Service or the YourTel Network.
It is unreasonable use of a Fair Use Promotion where Your participation in a Fair Use Promotion is reasonably considered by YourTel to be fraudulent or to adversely affect the YourTel Network or another YourTel customer's use of or access to a YourTel Service or the YourTel Network.
Among other things, "fraudulent use" includes resupplying a YourTel Service without YourTel's consent so that someone else may access or use YourTel Services or take advantage of a Fair Use Promotion.
Excessive Use: If your usage of YourTel Pty Ltd services is deemed as excessive, we may contact you and request that you decrease your usage. If your usage continues at a level deemed excessive, we may suspend or terminate your service.
YourTel Pty Ltd considers excessive use being:
Landline Service - 2000 minutes per month
Mobile Service - 1500 minutes per month
Inbound Service- 1100 minutes per month
Where You are in breach of this Fair Use Policy, YourTel may contact You to discuss changing Your usage so that it conforms to this Fair Use Policy.
If, after YourTel has contacted you, Your excessive or unreasonable use continues, YourTel may, without further notice to you:
suspend or limit the Service (or any feature of it) for any period we think is reasonably necessary; and/or
terminate Your agreement in accordance with the Terms & Conditions of the Standard Form of Agreement.
For more information on our Fair Use Policy, please contact us by;
Post: Level 5, 100 Albert Road, South Melbourne