Q. I have been charged for 1 month’s Line Rental on my first bill. Why is this? A. Like most telecom companies, we bill a month in advance for Line Rental.
So on your first bill you will be charged Line Rental in advance for the coming month and Line Rental in arrears from the date you joined to the date You have been billed.
Advance Line Rental would be adjusted on to your final invoice if you decide to leave us
Q. What if my business changes premises or changes phone number? A. Your existing Business service will need to be transferred when you move, whether you are keeping the same number or not.
Call us on 1300 456 322 and we’ll guide you through the steps you need to take.
Q. Do I need to tell my current provider when I switch to YourTel?
A. No, we’ll arrange the switchover. In future, you’ll get just one bill from YourTel including Line Rental and call charges.
Q. My current provider said that I will get charged for terminating my contract with them. Is this correct?
A. Potentially, it depends on the terms of your contract with them. Please contact your current provider for details of your contract with them.
Q. I pay my current provider Line Rental in advance. Am I entitled to a refund from them?
A. It’s worth checking when you last paid your Line Rental and bill as you may be owed a refund.
Q. Can I use my existing phone?
A. Yes. You can carry on using the same phone and continue to make calls in the same way as you have been doing.
Q. How are calls billed?
A. YourTel calls are charged in arrears and by the minute. Minimum call charges do apply – see our terms and conditions at YourTel Standard Form of Agreement for details.
Q. How do I pay my YourTel Business bill?
A. We accept Bpay, Payment by Post , Credit Card Payment and also have an option of Direct Debit.,It is an easy and efficient way of paying your monthly bill.
Q. What happens if I want to terminate my contract before it expires?
A.Early Termination Fees for are based on Plans if you decide to exit the contract
Business plans
Early Termination Fees ( Incl GST )
Any Plan
$199
Residential Plans
Early Termination Fees ( Incl GST )
Any Plan
$199 Inc GST
Q. Can I add or remove a phone line?
A. Yes, that’s no problem. Simply call our Sales Team on 1300 456 322.
Q. Can I use my current broadband provider?
A. Yes. YourTel Business has no impact on your broadband service. Your broadband provider will continue to bill you in the usual way.
Q. Can my business avail of call management services?
A. Yes, YourTel Business had a full range of call management services, such as call waiting, call forwarding, caller display, ringback, call barring. For more information visit www.yourtel.com.au or call 1300 456 322
Q. What is No Risk Offer? A. The No risk offer indicates that we match up to the best possible rates available in the market and if we fail to do so, we let you go without any Termination fee. If, In case you come across a better deal, then you will have to inform us about the same, we would try matching up the deal, if we cannot we shall let you go without the termination charge
